Redemption Rules

Redemption Rules

To redeem your miles for tickets, make sure to have your redemption booking the earliest possible, it will increase your chance of booking a seat on the flight of your choice. Late redemption reservations may result in late booking charges for some of our members.

Members who do not have enough miles to claim the rewards, can make up the difference by purchasing Top-Up miles if they have at least half the required number of miles.  Miles can be purchased in blocks of 1000 miles at US$ 25 per 1000 miles. Top-up miles can be used for free flights or upgrades.

Also, please note that during holidays and busy periods, the availability of free flights will be restricted due to higher demand.

 

  • Redemption tickets are for fixed flights and are not re-routable or endorsable.
  • Open status tickets are not permitted.
  • There is no limit to the number of changes a Falconflyer can make to their bookings. However, the specified fee applies to each change.
 

Normal Redemptions

  • Blue tier members: ​14+ days before travel for the regular number of miles if booking through a Gulf Air office or Call Centre.
    No deadline for booking online
  • Silver tier members: Four plus days before travel for the regular number of miles if booking through a Gulf Air office or Call Centre.
    No deadline for booking online
  • Gold tier members: ​*Till flights are open for sale in the system with no fees or additional miles to pay if booking through a Gulf Air office or Call Centre.
  • Black tier members: ​*Till flights are open for sale in the system with no fees or additional miles to pay if booking through a Gulf Air office or Call Centre.

Quick redemptions

  • Blue tier members: Between 14 days-* till flights are open for sale a fee of US$ 20 or 3,000 miles if booking through a Gulf Air office or Call Centre. No fees for online booking
  • Silver tier members: 4 Days-* till flights are open for sale a fee of US$ 20 or 3,000 miles if booking through a Gulf Air office or Call Centre. No fees for booking online
  • Gold tier members: * Till flights are open for sale with no fees or additional miles to pay if booking through a Gulf Air office or Call Centre.
  • Black tier members: * Till flights are open for sale with no fees or additional miles to pay if booking through a Gulf Air office or Call Centre.

Note: Flights are open for sale in the system until few hours before departure depending on the travel destinations

Changes to ticketed redemption booking (changes to outbound or return flight, re-routing and/or change in class of travel)

  • Blue tier members: Changes can be made up to one day before travel for a fee of US$ 40 or 6,000 miles
  • Silver tier membersChanges can be made up to one day before travel for a fee of US$ 20 or 3,000 miles
  • Gold tier members: Changes can be made up to one day before travel. A fee of US$ 20 or 3,000 miles is charged for re-routing and/or change in class of travel.
    Note: No charges for date change of travel
  • Black tier members: Changes can be made up to one day before travel. A fee of US$ 10 or 1,000 miles is charged for ticket re-routing and/or change in class of travel.
    Note: No charge for date change of travel

Cancellations

  • Blue tier members: Must be cancelled four days before departure. A service charge of US$ 40 or 6,000 miles applies.
  • Silver tier members: Must be cancelled one day before departure. A service charge of US$ 20 or 3,000 miles applies.
  • Gold tier members: Must be cancelled at least one day before departure. A service charge of US$ 20 or 3,000 miles applies.
  • Black tier members: Must be cancelled at least one day before departure. A service charge of US$ 10 or 1,000 miles applies.

*Cancellation of redemption tickets

  • All cancellations must be made at least 24 hours prior to travel.
  • On cancellation of a redemption booking and subject to the cancellation service charges being collected, the miles will be credited back to the member's account. Taxes and surcharges will be refunded, less the cancellation charges.
  • In the case of top-up miles, cash will not be refunded but miles will be re-deposited into the member's account. - Miles will be refunded within 72 hours.
     

Note: One day is calculated as 24 hours period before departure.

No shows

The no-show timeline is calculated within 24 hours from the flight departure time.

  • If a Blue tier member fails to show up for the booked flight, the ticket and all related charges will be forfeited.
     
  • If a Silver tier member fails to show up for the booked flight, the ticket can be rebooked for a service fee of:
    US$ 40 or 6,000 miles for GCC & Middle East.
    US$ 60 or 9,000 miles for Asia.
    US$ 80 or 12,000 miles for Europe, Far East & Africa.
     

  • If a Gold tier member fails to show up for the booked flight, the ticket can be rebooked for a service fee of:
    US$ 40 or 6,000 miles for GCC & Middle East.
    US$ 60 or 9,000 miles for Asia.
    US$ 80 or 12,000 miles for Europe, Far East & Africa.
     

  • If a Black tier member fails to show up for the booked flight, the ticket can be rebooked for a service fee of:
    US$ 20 or 3,000 miles for GCC & Middle East.
    US$ 30 or 4,500 miles for Asia.
    US$ 40 or 6,000 miles for Europe, Far East & Africa.

No shows Redemption Rules for Silver, Gold and Black cardholders

Silver, Gold and Black cardholders are allowed to rebook and reissue the redemption ticket in case of a flight no-show provided they pay a service fee for the rebooking:

 

Region Black Silver & Gold
USD ($) Miles USD ($) Miles
GCC & Middle East 20
3000 40 6000
Asia 30
4500 60 9000
Europe, Far East & Africa 40
6000 80 12000

Terms and Conditions:

  • Rebooking after no-show can only be done once per sector. The ticket will be forfeited if the member is a no-show on the same sector twice.  
  • Maximum of two re-bookings per return ticket is allowed. 
  • Charges apply for both one-way and return sector.
  • Re-routing of the ticket and change class of travel is not permitted.
  • Refund of miles, fees, and taxes are not permitted.
  • No-shows conditions are not applicable to redemption upgrades.