Flying with us during COVID19

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  • Flying with us during COVID19

 

 

Our passengers

Check your flight status
before traveling

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Ensure your contact
details are updated

 

If your flight is not within 72 hours,
reach out to us on social media

 

Our Falconflyer members

Don’t worry about your status, miles or points! Miles scheduled to expire between February 1st, 2020, and June 30th , 2021, will automatically be reinstated at the end of each month for a period of one year – just redeem your points when you’re ready!

Flying into Bahrain ?

 

Our current network

Flying soon? It’s important to stay updated with the entry requirements of your final destination by visiting the IATA Travel Centre before you travel, you may also need to refer back to the authorities at your final destination to ensure that your documents will be accepted at the borders in the required language.

We currently operate a limited number of international flights and intend to resume flights to more destinations as airports reopen and passengers are welcome to transit through Bahrain International Airport.

Your journey

Our crew are dressed in protective gear

We try to modify seat arrangements when possible

Make sure to have extra face masks with you

Our service has been modified to give you peace of mind

Our onboard items have been reduced

Our aircraft are fitted with HEPA filters

Our aircraft are disinfected and sanitised

Maintain a distance of at least 2m

Here is what you need to know

 

Before your flight

Make sure you have packed your personal hygiene kit with several sets of masks and gloves

Arrive at the airport at least 3 hours before your flight

Do not travel if you are experiencing a cough, fever or shortness of breath

At the airport

Wear your mask before entering the airport

You may be subject to temperature checks and extra safety measures

Checking in

Maintain a distance of 2m at all times

Falcon Gold Lounge

Our Falcon Gold lounges at Dubai International Airport (DXB) and London Heathrow Airport (LHR) are temporarily closed

Boarding

Arrive at the boarding gates early

Boarding will be carried out by zones

 

Additional safety measures on board

 

Our modified service

We continue to strive for excellence, offering modified services for a safer journey:

 

 

Falcon Gold

Economy

Inflight dining

A selection of meals are available and served in covered chinaware with sealed stainless steel cutlery*.

Menus are available on board and treated as disposable .

Hot meals are offered  on medium and long-haul flights

Beverages

Welcome drinks are served in normal glass ware

Cold and hot beverages selection are available*

Hot and cold beverages are served in regular glassware and china

Reading material

We are not offering newspapers or magazines on board

We are not offering magazines on board

Amenity kits

Pyjamas and amenity kits with vanity items are available in individually sealed bags*

Disposable headsets are available on every seat

Disposable headsets are available on select flights

Pillows and blankets

Pillows are inserted in Plastic bags and pillow case

Blankets and duvets are available in individually sealed bags*.

Pillows are not available on board

Blankets are available in individually sealed bags*

Turndown service

Mattresses and bedsheets are not available on board

 

Hot and cold towels

Hot and cold towels service is not available on board

 

Duty free

Not available on board

Not available on board

Falcon WiFi

Available on selected routes

Available on selected routes

Sky Nanny and young travellers

Due to travel restrictions at several airports, unaccompanied minors will not be able to board our flights. Sky Nanny service currently unavailable.

*Available on selected routes

Passengers with medical conditions

 

Medical passengers who are unable to wear face mask/covering for prolonged periods due to an existing medical condition will have to obtain clearance from Gulf Air prior to travelling by completing the “Carriage of Medical Passengers” form and medical clearance will need to be verified by our ground staff during check in

Medical passengers with an existing medical condition and medical clearance will still be required to wear a face mask/covering at the following periods to reduce exposure:

  • When entering airport terminal buildings and when passing through common areas inside the terminal building
  • Check in and during boarding but  may remove their face mask/covering at short intervals to refresh
  • On board the aircraft, medical passengers may remove their face mask/covering after they are seated but must be worn if they leave their seat to use the lavatory and when they are disembarking the aircraft

No Fees | Unlimited Changes*

  • Applicable to tickets issued from 01 January 2020 to 31 May 2021 regardless of travel date
  • Unlimited changes without any change fees for future departure dates on the same route
  • Difference in fares may apply for the new departure dates
  • No refund if fare on new departure date is lower
  • Applicable to all fare types
  • Changes can be made by contacting the Gulf Air Contact Centre. Passengers who have made their bookings through a travel agent are advised to get in touch with the agents

Changing your flight

We are allowing all our passengers to get unlimited changes without any change fees; if you have already booked you may change your booking or cancel your booking at no extra charge and save the travel credit for your next trip.

Who is eligible?

All passengers, regardless of the ticket fare type and regardless of the date of travel

What happens if there is a fare difference for the new date of travel?

Difference in ticket fares may apply for the new departure date. Whilst Gulf Air will not apply any change fees, you will be required to pay the difference if the fare for the new departure date is higher than the fare previously booked. Gulf Air will not offer any refund if the fare for the new departure date is lower than the fare previously booked

How can I change my flight date?

If you have booked your ticket directly with us, you can change the date of your flight by contacting the Gulf Air Contact Centre. If you have booked your ticket through a travel agent, you will need to contact them to make changes to your booking, subject to the above conditions.   

Can I get a refund instead?

If you do not wish to change your travel dates as set out above you can request a refund by contacting the Gulf Air Contact Centre. If you have booked your ticket through a travel agent, you will need to contact them to request a refund. Terms and conditions apply

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