Covid19 Insurance FAQs

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In the unfortunate case of testing positive for COVID-19, it is mandatory to contact Gulf Air COVID-19 Assistance Team immediately.

How do I apply for Gulf Air complimentary COVID-19 insurance?​

You don’t have to apply. Gulf Air complimentary COVID-19 insurance is provided to all passengers travelling with Gulf Air from the 10th of May 2021 until 10th of November 2021 subject to applicable economic sanctions, laws and regulations.  

Am I covered if I purchased my ticket before 10th of May 2021?

Yes, you will be covered by Gulf Air complimentary COVID-19 insurance if your ticket was purchased before 10th May 2021 only if your travel dates fall between 10th of May 2021 and 10th of November 2021.

What are the main benefits of Gulf Air complimentary COVID-19 insurance?

With the Gulf Air complimentary COVID-19 insurance you get the following benefits:

  1. Up to USD100,000 per covered person for medical and hospital costs if diagnosed with COVID-19 while abroad
  2. Up to USD100 per day, per covered person for accommodation costs related to COVID-19 if diagnosed with COVID-19 up to 14 days
  3. Organizing and taking charge of your return to your country of residence
  4. Organizing and taking charge of the return of one (1) travel companion and minor children to country of residence

What type of cover is provided with Gulf Air complimentary COVID-19 insurance?

Under Gulf Air complimentary COVID-19 insurance cover, you will benefit from medical repatriation assistance, assistance with medical and hospital costs, and assistance with quarantine accommodation costs in an approved designated facility in case you test positive for COVID-19 while you are abroad.

Am I covered for the cost of COVID-19 PCR test?​

No, the insurance covers the medical expenses after testing positive for COVID-19 but it does not cover the cost of the test.

Are there any exclusions under Gulf Air complimentary COVID-19 insurance?

Yes, there are exclusion to the insurance cover. Please read the terms and conditions here

Do I need to subscribe or apply to get the insurance cover?

>You don’t need to subscribe or apply to benefit from the cover. The cover is automatically included with every ticket issued by Gulf Air after your arrival at your first destination outside your home country for any travel date between the 10th of May 2021 and 10th of November 2021.

Am I covered in my home country?

No, you are covered wherever you travel, outside of your home country – which is the country where you reside for more than 180 days per year.

What is the duration of the cover?

The insurance cover is valid for 31 days from arriving at your first destination outside your home country.

Am I covered if I have a one-way ticket?

Yes, cover will be valid up to 31 days after your arrival to your destination.

Am I still covered if I continue my journey to another country by car, cruise, train or flight?

Yes, you will be covered for 31 days from the day you arrive at your first destination if you continue your journey by car, train or flight to another country outside your home country. The coverage will be extended to those countries as well

Am I still covered if I am traveling on a codeshare flight on another airline?

You will be covered if you purchased your ticket from Gulf Air - whether on gulfair.com, Gulf Air World Wide Call Centre or via a travel agent. You will qualify for the COVID-19 coverage whether your flight was operated by Gulf Air or by one of our codeshare partners. If you purchased your ticket from another airline or a codeshare partner airline, you will not be covered.

Is there an age limit for this cover?

There are no age restrictions for this cover.

Am I covered if I use my Falconflyer miles to purchase the ticket?

Yes, you will be covered if you use your Falconflyer miles to purchase the ticket.

Can I settle my own expenses related to COVID-19 and then reclaim my expenses?

No, you need to obtain pre-approval first. Please contact Gulf Air COVID-19 Assistance Team and they will arrange for the medical assistance service.

Do I need to obtain a pre-approval before incurring any costs for medical treatment or quarantine charges?

Yes, if you are diagnosed with COVID-19 during your trip, you have to contact Gulf Air COVID-19 Travel Assistance as soon as possible via one of the following channels:

Assistance Hotline Number  WhatsApp Number Email
+ 971 42708705 + 971 56 3589937 COVID19assistance@nextcarehealth.com

The Medical services that have not been organised by Gulf Air COVID-19 Assistance tTeam which is managed by NEXTCARE Claims Management LLC (NEXtCARE) will not be reimbursed.

What documents do I need to submit if I have tested positive for COVID-19?

The following documents are mandatory to avail the cover:

  • Your E-Ticket and Boarding pass
  • Passport, including residency page, if applicable
  • COVID-19 positive test result dated after the date of departure
  • Your contact details

Who will be reviewing my personal information after I submit my documents to Gulf Air COVID-19 Assistance team?

NEXtCARE who will be arranging assistance and handling your claims. Gulf Air may also share some of your details to NEXtCARE in order to verify your identity and dates of travel.

Can I request for cover extension beyond the 31 days?

No, cover extension is not possible for this insurance

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