An e-ticket is an "Electronic Ticket", which means that you are no longer issued with a conventional paper ticket. All your booking and ticketing details (records) are held in the airline's central reservation system.
Q:
What are the benefits for the passenger?
A:
a.
You cannot lose the e-ticket - the booking always remains in the reservation system and can be accessed at any time, therefore, there is no hassle with police reports for missing documents
b.
Much safer
c.
More convenient
d.
You do not have to go to a ticketing office to collect your ticket as you can make reservations online or through the Call Centre, and then be sent an email with the e-ticket Receipt.
Q:
Where will e-ticketing be available?
A:
Gulf Air has completed implementation of e-ticketing on all routes that it serves and this will be the only form of ticketing issued to customers.
E-tickets are also available on interline services with Aegean Airlines, Aer Lingus, Aeroflot, Air Bulgaria, Air Canada, Air China, Air France, Air India, Air Malta, Air One, Air Portugal, Alitalia, All Nippon Airways, American Airlines, Atlasjet Airlines, Bangkok Airways, Biman Bangladesh Airlines, British Airways, british midland,Brussels Airlines, Cathay Pacific, China Airlines, China Southern Airlines, Continental Airlines, Croatia Airlines, CSA Czech Airlines, Cyprus Airways, Delta Airlines, DeutscheBahn/AccessRail, Dragon Airways, Egypt Air, Emirates, Ethiopian Airlines, Etihad Airways, Eva Airways, Finnair, Iberia Airlines, Hahn Air, Iran Air, Japan Airlines, Jet Airways, Kenya Airways, Kingfisher Airlines, Korean Airlines, Kuwait Airways, Lufthansa, Malaysian Airlines, Malev, Middle East Airlines, Northwest Airlines, Olympic Airways, Oman Air, Pakistan International Airlines, Philippine Airlines, Qantas Airways, Qatar Airways, Royal Brunei Airlines, Royal Jordanian Airlines, Saudi Arabian Airlines, Scandinavian Airlines System, Singapore Airlines, South African Airways, SriLankan, Swiss International Airlines, Syrian Arab Airlines, Tarom, Thai Airways, Turkish Airlines, United Airlines, US Airways, Virgin Atlantic Airways, Wideroes Flyveselskap and Yemenia.
Q:
What if I don't want to use an e-ticket. Do I have a choice?
A:
Since 1 June 2008 passengers can no longer select to have paper tickets issued. Wherever possible an e-ticket will be issued.
There are very few exceptions when this is still not possible and these are:
a. Any ticket issued due to a disruption as a choice of the airline.
b. An interline ticket (a ticket with flights made on several airlines) where e-ticketing is not possible.
c. Where the Gulf Air flight is operated by an airline where Gulf Air does not yet have an Interline e-ticketing agreement in place.
Q:
Does this mean that Miscellaneous Charge Orders, refund vouchers etc, will also be issued in the same way without paper?
A:
No, for the time-being, these items will still be paper based.
Q:
Will infants be issued with an e-ticket as well?
A:
Yes, also in most cases of interline travel (a ticket with flights made on several airlines). Very few tickets on partner airlines still require a paper ticket for the baby.
Q:
When I make a PTA request, I am not given any papers. How do I know that a booking exists for the person ticketed?
A:
An email with a link to the e-ticket Receipt will be sent to the person for whom the ticket is being issued. This is faster, safer and more efficient. Local office staff will also call the passenger to advise them of the transaction.
Q:
What happens in the case of a disruption?
A:
Every effort will be made to contact you before you depart for the airport and to make any other arrangements necessary.
Reservations
Q:
Can an e-ticket only be issued when an online booking is made?
A:
Not at all. This is just one way of making a booking.
Q:
How do I know a booking has been made if I am not issued with a ticket?
A:
An email containing a link to the e-ticket Receipt with all details of your booking will be sent to you. If you are making the booking at a ticketing office, then you can receive your e-ticket Receipt on the spot.
Q:
What can I do if I don't receive an email?
A:
Go to My Bookings Enter your family name and the six-character reservation code provided to you by Gulf Air. If you still encounter problems, please call your nearest Gulf Air office.
Q:
How can I make changes to my booking as I don't hold a ticket to be changed?
A:
Just by calling your local ticketing/reservations office. You don't even need to go there in person, as the electronic records will be updated on the central system.
Q:
How is an e-ticket revalidated as there is nowhere to put a sticker?
A:
As the ticket is electronic, we will no longer be issuing stickers for tickets that have been revalidated. Instead, the update will be made dynamically in the system, where it is visible to all staff involved in processing your journey.
Q:
How close to the departure time can I make changes to my booking/ticket?
A:
Anytime before departure.
Q:
What happens if I need to change to another airline?
A:
Your Gulf Air e-ticket will be re-issued to an e-ticket on the other airline whenever possible. Only in exceptional cases will a paper ticket be issued.
Q:
What happens if my flight is cancelled and I have to go on another route where e-tickets are not currently in use?
A:
The e-ticket will be converted to a traditional paper ticket to enable you to travel.
