Tickets can be bought from the Gulf Air website with payment by Credit Card. Please note that if the card holder is part of the traveling party, the Card used for payment shall be presented whenever requested. If the Card holder is not part of the travelling party, Gulf Air reserves the right to ask the Card holder or traveller to provide supplementary data at a Gulf Air office, such as the Card used for the purchase with proof of identification for acceptance and signature of the amount charged.
Q:
What Credit Cards can I use to make an online reservation?
A:
Gulf Air accepts Visa, Visa Electron, MasterCard, Diners Club and UATP.
Q:
Is it safe to use my credit card when I make an online payment?
A:
Credit Card details are held in a secured environment and transferred through an internationally accepted security system called SSL to encrypt all credit card payments over the web. Gulf Air makes every effort to maintain customer confidentiality, Gulf Air uses Digital Security by Entrust, Verified by Visa and Master SecureCode (collectively known as 3-D Secure) to prevent unauthorized and unlawful processing of personal data.
Q:
During the payment process I was paying for the ticket and then I was sent to another website. Why is that?
A:
To be as secure as possible and protect our customers against fraudulent transactions we feature a technology called 3-D Secure from VISA and MasterCard to validate credit cards with a PIN. The check takes place in a page provided by your bank for even greater security. Once your card has been validated, you are routed back to us for a confirmation of your purchase.
Q:
Why has my credit card been rejected?
A:
We accept nearly all credit cards, although occasionally, due to our high security standards online, some credit cards may be rejected. This is done only to protect our customers. Please check that you have filled in all the correct card information. If you are still unable to book, please try with a different card. Should the latter fail to make a booking, please contact us. (Make sure you fill in card details).
Q:
Do you charge any service fees or any credit card fees when I buy online?
A:
No, we do not apply any additional fees; in fact www.gulfair.com is the cheapest way to buy your Gulf Air tickets thanks to our Lowest Fares Guaranteed promise.
Q:
I clicked the “buy now” button and nothing happened. Is my flight confirmed?
A:
If you believe that the transaction has taken place but the connection was broken and you did not get a confirmation message, please contact us and we will provide you with your booking details.
Q:
The Call Centre price is more expensive than the internet price. Why?
A:
With Our Lowest Fares Guaranteed promise, we provide our customers with our lowest prices on the internet to encourage them to book online. The price you see over the website is the lowest you can find for your selected flights and dates.
Q:
Do I have to pay at the same time that I book the ticket online?
A:
Yes, and the ticket will be issued in a matter of seconds. This also helps us offer you the best fares over the web. We cannot guarantee the same fare should you wish to return and purchase the ticket at a later stage.
Q:
I have been charged for a flight but I have not received any ticket. Why?
A:
Please contact us and fill out all the details in the form so that we can investigate your case and notify you at our earliest.
Q:
Where can I obtain an invoice for my booked tickets?
A:
The email you receive from us at the time of booking is an invoice.
Q:
How can I receive a duplicate confirmation email?
A:
Please visit the "My Bookings" section of the Gulf Air website.
Q:
How can I claim a refund for my ticket?
A:
With regards to the terms and conditions of your ticket, you may be eligible for a refund. Please contact the Gulf Air Call Centre or visit your nearest Gulf Air office.
Q:
I have been charged twice for my online booking. How is that possible?
A:
Please contact us and fill out all the details in the form so that we can investigate your case and notify you at our earliest.
Q:
The price you have quoted me and the price that the bank has charged me are slightly different. Why is that?
A:
We only charge the amount you see in the confirmation page and in the currency we have indicated. Occasionally, some banks have extra charges for using your credit card in a currency different than the one in which it is issued. Other bank imposed charges may be applicable. We suggest that you contact your bank and ask for their assistance.
Q:
Can my parents/spouse purchase a ticket for me even if they will not be travelling with me?
