Gulf Air regrets to announce the closure of routes between Bahrain and Colombo, Dhaka and Kathmandu for commercial reasons. The last date of operations from Bahrain will be; Colombo 10 February 2013, Dhaka 03 March, and Kathmandu 24 March 2013.
Gulf Air recognises the inconvenience this may cause and apologizes to passengers affected by the closures. A dedicated customer services team from the Gulf Air World Wide Contact Centre has been established that will be contacting affected passengers over the next seven days to offer alternate travel options.
Passengers are requested to contact the Gulf Air World Wide Contact Centre on +973 17373737 for any assistance or further information and are kindly requested not to go to the airport directly.
We would like to thank all our customers for their patience and support.
The following arrangements have been made for Falcon Flyer members who have booked their tickets on Gulf Air:
· Members who have booked tickets (with PNRs), but not purchased yet, will have their tickets automatically cancelled.
· Members, holding confirmed tickets for travel beginning on or after the above dates will get refunds via the channels they originally booked, i.e., travel agencies or third-party websites subject to booking conditions. Please contact them.
· Members, holding confirmed tickets for travel beginning on or after the above dates, who purchased their tickets online via gulfair.com, will get their full refunds through Gulf Air’s worldwide contact centre on 17373737 or other Gulf Air offices nearer to them, details of which are available at www.gulfair.com
· Members, who have already commenced their journeys will be offered the pro-rata value of flights for the remainder of their journey or will be re-protected by Gulf Air on another airline. Where a passenger selects to be re-protected, we will contact the passenger within the next 10 working days to confirm the details of their re-protected flights. Gulf Air will endeavour, where possible, to transfer the booking/ticket to an alternative available airline to the same destination in the same class of travel, subject to availability of seats.