Gulf Air, the national carrier of the Kingdom of Bahrain, has won the most prestigious award at GITEX Technology – a renowned IT expo that has been running for the past 33 years – held in Dubai recently.
Gulf Air was chosen as the winner of the award from over hundreds of entries in the category of ‘Big Data Solution Project’ for its implementation of this latest development in the world of technology aimed at processing huge and complex volumes of data, to create a system to monitor and analyze Gulf Air’s online Arabic dialogue. Created using open source Big Data solutions, the highlight of the pioneering system is its unique ability to handle the complexity of the Arabic language by factoring colloquial forms, including regional dialects and informal phrases, into the analysis.
The event also saw Gulf Air winning two other major awards – one from Arabian Computer News for Hospitality & Tourism for ‘Implementation of the Year’, which is the second consecutive win for the airline in this category. The other award, received from Computer News Middle East Magazine (CNME), was in the ‘Achievement of the Year’ category, for the airline’s implementation of Big Data on Cloud Computing platform.
Receiving the awards on behalf of Gulf Air, the airline’s Director of Information Technology Dr. Jassim Haji commented, “These awards reflect Gulf Air’s commitment and focus on information technology excellence which is vital in the aviation industry today. We are delivering on our promise to continuously improve our services to better meet the evolving needs of our passengers through utilizing newer and smarter technologies to make their travel experience more enjoyable and satisfactory.”
Bahrain’s national carrier Gulf Air has been at the forefront of introducing several improvement and innovations in its operation. The airline was the first organization in Bahrain to introduce Private Cloud Computing in its IT operations that enables it to achieve much faster and more efficient business performance, resulting in enhanced customer service in every step of the passenger's journey.