National carrier Gulf Air, in its renewed push towards delivering enhanced customer service, has started implementing a comprehensive training programme for all its staff and management.
Following the successful induction of the Gulf Air ‘customer service champions’ recently, the training initiative has begun with batches of employees across the company at all levels undergoing training in a planned schedule.
As part of this series of training programmes, Gulf Air senior management including Chief Executive Officer Mr. Samer Majali and Deputy Chief Executive Officer Mr. Maher Al Musallam took part in a condensed two day course to ensure they have an in depth understanding of customer service delivery.
“Customer service has assumed newer dimension in today’s business environment and it is a key element of any business that wants to make a difference by providing enhanced service delivery across its entire value chain” says Mr. Majali.
“Therefore, customer service training should not be restricted to certain sections of people alone; every employee in the company - from support staff to senior management should get trained to deliver high quality customer service and be equipped with world-class service delivery skills and attitudes.”
Over 400 employees have already been trained in the past few weeks and the rest of the employees from various divisions of the company will be undergoing training in the coming weeks.